EMS promises that all mediations will be delivered through a high quality, confidential and entirely impartial service.
As part of our commitment to equal opportunities, mediations will be carried out in accessible, neutral venues that are acceptable to all parties and will use accredited translators and interpreters where required.
In May 2005 were awarded the CLS Quality Mark for Mediation Services. We were one of only 24 mediation services country-wide to hold this standard.The CLS have since withdrawn this Quality Mark due to no fault of our service but due to the fact that they no longer have the resources to audit it. We continue to maintain those standards pending a suitable alternative.
We have established policies covering confidentiality, complaints & feedback, customer care, equal opportunities, finance, grievance & disciplinary, environment, health & safety, quality, recruitment, supervision, signposting & referral, volunteering & expenses.
We also have strategies on publicity & marketing, training & development and IT & equipment.
EMS holds an annual Vision Day each July, where staff and volunteer Management Committee members and mediators come together to review the on-going three year strategic work plan, undertake SWOT analysis and formulate ideas and views for the annual work programme for the next financial year, including all aims and objectives.
This forms the basis of funding applications and the rolling three year work programme.The annual work programme is updated by the Service Manager and monitored at each Management Committee meeting every six weeks, with a final review report being contained within the annual report to the AGM the following Summer.
The annual report contains details of the Service; statistical data on clients/referrers, enquiries, cases, types of cases; outcomes and equal opportunities. A copy of our latest annual report and work programme are both available on request.
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